Privacy Policy

1. Overview

SB5 Supply Solutions LLC ("SB5," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at sb5supplysolutions.com, submit a quote or contact form, or otherwise interact with our business.

We are headquartered at 733 Tillman Place #106, Plant City, FL. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, email address, phone number, company name, job title, and company address when you request a quote, contact us, or create an account.
• Account information: Email address, password (stored as an encrypted hash), industry, and company details for customers who register for an account.
• Project information: Specifications, drawings, CAD files, part numbers, quantities, and other details you share when requesting quotes or samples.
• Usage data: Pages visited, time spent on pages, referring URLs, device information, IP address, and browser details collected through standard analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, inquiries, and sample orders
• Manage your customer account and provide access to pricing information
• Process orders, coordinate production, and communicate about projects in progress
• Send operational emails (quote confirmations, order updates, account notifications)
• Improve our website, products, and customer experience
• Comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information with:

• Manufacturing partners: We share specifications and drawings with the vetted manufacturers who produce your parts. We only share what is necessary to produce your order.
• Service providers: Cloud hosting (Vercel, Neon), email delivery (Google), and analytics providers help us operate our website and business. These providers are contractually obligated to protect your data.
• Legal compliance: We may disclose information when required by law, subpoena, or to protect our legal rights.

5. Data Security

We implement reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), hashed password storage, secure session management, and restricted access controls. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain customer account information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request account deletion by contacting us at the address below.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information. To exercise these rights, contact us at Ryan@sb5supplysolutions.com. We will respond within 30 days.

California residents have additional rights under the California Consumer Privacy Act (CCPA). EU and UK residents have rights under the GDPR.

8. Cookies and Tracking

We use essential cookies to operate the website (authentication sessions, form state). We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies in your browser settings, though this may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information.

10. Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

12. Contact Us

Questions about this Privacy Policy or our data practices? Contact us at: